Problem Report
The Problem Report displays all messages generated by the associated job. It is similar to the Message Board. The main difference is that the Problem Report gives an overview of all problems found during ticket editing in the Ticket Editor, or Run List editing in the Jobs window. The Problem Report is generated on the local Client, not on the Asanti System.
A Problem Report is opened if you click one of the following status icons which may appear next to a job in the Job List:
 | The Asanti system issued a critical message. | |
 | The job has stopped pending user interaction. | |
 | The job has generated an error, and has stopped. | |
 | The job has generated a warning. | |
 | The job has generated an information message. |
NOTE: In the Job List, do not click on the status icon of a collapsed group. You must first expand the group to reveal the job in error.
It is also opened if you click any of the same status icons which may appear in the Tab Area of the Ticket Editor:
 |
The Problem Report consists of a Message List, Acknowledge Pane, and Interaction pane.
Message List
The Message List displays the status, date, type, and description of each message.
Status
One of the four job status icons is displayed (see above).
Date occurred
Displays the date and time that the problem occurred.
Location
Displays the name of the job, device, or system where the message was generated. If this is a job, then the job order number is also displayed in parentheses. You can sort the messages according to location by clicking the arrow in this column header. Each time you click the arrow, the sort is toggled alphabetically between ascending and descending order.
Description
Displays an abbreviated version of the message. You can view the full message by selecting it. You can sort the messages according to description by clicking the arrow in this column header. Each time you click the arrow, the sort is toggled alphabetically between ascending and descending order.
Each message row has a colored background:
Pink
The message has not yet been Acknowledged.
Blue
This is the currently selected message.
Gray
The message has been Acknowledged.
Acknowledge pane
The Acknowledge pane displays information and the acknowledgement status of the currently selected message in the Message List.
Message summary
Displays the summarized message text from the Message List Description column.
Reported by
Indicates which Task Processor generated the message, and when, in the format “Reported by <Task Processor> on <time and date>”.
Acknowledgement status
Indicates who (if anybody) first acknowledged the message, and when, in the format “acknowledged by <user> at <time and date>”.
Acknowledgement button
This button appears if the selected message has not yet been acknowledged. Click this button once you have read the message. Any Errors or Warnings that you acknowledge are removed from the Message List. User Interaction messages remain in the list until the required action has been taken.
Notification/Interaction pane
Notification message
Displays a more detailed version of the message. Some messages are followed by a suggested course of action, such as:
“There is no location for exporting the system log. The default C:\Apogee Prepress\SysLog\$DATE.log will be used”
Interactive dialog buttons.
Some messages include interactive dialog buttons which allow you to correct the cause of the error or warning. For example, Edit Job or Resume Job.
NOTE: If you select more than one message, you will see no specific message information, only “x messages selected”.
doc. version 6.1.1