User Roles
Users are assigned roles. Users appear with their roles in the Printer Company’s workflow software.
Printer Company User Roles
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A user of the Printer Company is either an Administrator or a Customer Service Representative (CSR):
Printer Company Administrator
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The user who is responsible for managing the ProductionCenter application in the Printer Company. He can create other administrators who share the admin responsibility, and CSRs. The Administrator automatically has the CSR role and the same rights as all the CSRs in the Printer Company.
CSR (Customer Service Representative)
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A CSR is responsible for one or more Print Buyers, i.e. the customers of the Printer Company. He can upload documents for his customers and approve their jobs, and receives notification e-mails for events concerning their jobs. A CSR can also be assigned as uploader and/or approver for companies for which he is not a CSR.
View All Jobs
A user who can view all jobs, but not authorized to manage them.
Manage Production Results
A user who only has access to the Manage production results (WebFlow) option.
NOTE: The number of Printer Company users are limited by the license.
Print Center User Roles
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A user of the Printer Center is either an Administrator or a Customer Service Representative (CSR): see “Printer Company User Roles”.
Print Buyer User Roles
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A user of a Print Buyer company can be given one or more roles. For example, a single user can have the Administrator and Approver roles:
Print Buyer Administrator
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The user who is responsible for managing the ProductionCenter application in his company. He can add users and grant them roles. The Administrator role does not include the Approver or Uploader roles.
Viewer
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A user with no other privileges within the Print Buyer's company who has access to the jobs. A viewer can monitor the tasks and be updated on their progress.
Uploader
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A user in the Print Buyer’s company who is allowed to upload documents for jobs that are assigned to him and place the pages in a job.
Approver
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A user in the Print Buyer’s company who is allowed to approve jobs that are assigned to him.
Final Approver
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A user in the Print Buyer’s company who is allowed to give the final approval to the jobs that are assigned to him. Final approval is the last step before the pages can be taken into the production.
View All Jobs
A user who can view all jobs, but not authorized to manage them.
Users List Icons
 | Printer Company/Print Center Administrator, or Print Buyer user with Administrator role | |
 | Printer Company/Print Center CSR (Customer Service Representative), Printer Company/Print Center user with no roles assigned, or Print Buyer user with Viewer, Uploader, Approver or Final Approver role |
NOTE: User profile icons display initials within a circular background in the company’s color.
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